开发者日记~

📬 Developers Notes

Evening, Dragon Slayers.

First off, we have to thank you for tremendous interests and support.

And we have to greatly apologize for all the issues that occur, the disappointment you’re feeling, and the frequent server maintenances.

We’d like to answer and inform all of you as follows.

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1. The long wait on queue & frequent server disconnection.

- These issues occur due to large numbers of players trying to enter the server. We have tried the server expansion, but the issues do not seem to go away. Because when we expand the server capacity, the lags and delays increases too. Therefore, we cannot let it happen as it’ll ruin their gameplay. This is why we have to add servers, to contain more players, to let other players enjoy the game too.

But this doesn’t mean we will stop finding ways to fix it. We will keep on looking for another way to make an improvement for it.

We will soon add 2 more servers “Terramai” and “Karacule”, with 100 Red diamonds giveaway to those who’d like to join in and avoid the bigger crowd.

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2. Costume & Item lost after getting disconnected from server.

- We have completely fixed the issue, and it will not happen again.

For the players who’ve lost their items, please contact our Customer Support.

Our support team are working hard to get back to every case and will provide compensation as soon as they can.

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3. Freezing at 100% loading screen.

- This issue has been fixed since the latest maintenance (10 Jan 7.30 – 8.30).

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4. Have not received the purchased Blue Diamonds.

- We are truly sorry for this issue and thank you for supporting us.

When purchasing Blue Diamonds, they will be sent to your mailbox, not directly added.

But there are some cases that they aren’t in the mailbox either.

For this case, please go to ‘Settings’ > ‘Account’ > ‘Restore Purchase’ and the Blue Diamonds will be sent.

If you’ve tried this but still haven’t receive them, please contact our Customer Support. They’ll take care of every case as soon as they can.

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5. Always seeing server maintenance message when entering.

- World of Dragon Nest is only available in South East Asia including Philippines, Indonesia, Thailand, Malaysia, Singapore, Laos, Cambodia, Brunei and Myanmar.

If you’re trying to enter from other places, the system will always appear as ‘Maintenance’.

For now, due to copyrights, we Nexon Thailand can only operate in South East Asia only.

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6. The game force closes without any notice.

- Please check the system requirements below.

• Android ( Galaxy S4 or more)

• OS: 5.0 Lollipop

• Memory (RAM) : 2G or more

• iOS (iPhone 6S or more)

• OS: iOS 11.2 or newer

• Memory (RAM) : 2G or more

If your device does not meet these requirements, this issue will occur.

We try to support the devices as much as we could, but still, World of Dragon Nest was developed to enhance the new gameplay experience.

It requirements are as reasonable as it should be.

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We thank you again for your kind understanding.

And please know that we’ll keep on fixing it.