Why do not you answer / 你为什么不回答

I do not understand why Tencent and Timmy are determined to ignore the fans of the game. Why do not they feel a little respect and answer a simple question? Is there an update?

我不明白为什么腾讯和蒂米决心无视游戏的粉丝。为什么他们不觉得有点尊重并回答一个简单的问题？有更新吗？