求助，进度丢失了

有id截图，消费记录，换过手机。

客服说我的账号连接在另一华为账号，然后我登了另一个华为账号也是个新角色。

Hello,

As I can see, your new and old game profiles are connected to different Huawei accounts.

In order to restore the previous game profile, you should link your new game to the same Huawei account that you used before.

Let me know about the results, please!

我回客服说这个号就是我之前的使用的账号，客服回我这没看明白，我是弄完这他可以帮我恢复数据吗